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Downtime events are one of the highest-risk moments in your environment. Not because of the downtime itself, but because of the number of steps that must be executed correctly when stopping and restarting jobs.
Even small misses can lead to interface issues, data inconsistencies, or problems that do not appear until systems are back online. When that happens, urgent support may be required, with services starting at $3,500 depending on scope and complexity.
Standard Premium Support helps turn downtime into a controlled, consistent process. Our team manages downtime execution end-to-end, including job stop/start, coordination during downtime, and post-downtime validation.
This helps reduce the risk of missed steps, unexpected issues, and costly urgent support after systems come back online. Standard Premium Support starts at $3,500 per year and includes up to 10 servers.
Advanced Premium Support includes everything in Standard, plus Windows patching management. Windows updates are critical for security and stability, but they often get delayed because of the coordination, downtime, and reboots required.
With Advanced Premium Support, our team manages patching within the same downtime window, helping your team stay current without having to plan and coordinate a separate effort. Advanced Premium Support starts at $5,000 per year and includes up to 10 servers.
Downtime is painful enough already. We can help review your current process and determine which Premium Support option best fits you.
Our team brings deep experience managing complex healthcare IT environments, where even small downtime mistakes can create larger issues. Our experts help ensure jobs, validation, and patching are handled correctly from start to finish.
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Controlled job stop and restart helps reduce the risk of missed steps, incorrect sequencing, and unexpected issues after systems come back online.